Can you hear me now? Can you hear me now? No one likes to listen to the sound of their own voice, but, unfortunately, that is exactly what some VoIP call users experience in the form of an annoying echo. You don’t need to hear everything more than once, so why put up with it?
Thankfully, you don’t have to. By following a few quick tips, you may be able to fix that pesky reverberation without having to call for technical support.
Check the Volume
Many echoes are caused by having the handset’s receiver volume up too high. According to President and CEO of Nexogy, Carlos Lahrssen, when the volume is set too high, “the microphone catches conversational snippets from the phone’s earpiece”–causing the sound to echo. For more tips from Try turning the volume down during an affected phone call to see if the echo decreases or disappears. If it does, you have just experienced a super easy fix. Congratulate yourself and go buy a lottery ticket.
Check Your Phone
Sometimes a nerve-grating echo can be attributed to a single piece of faulty equipment like a damaged or inexpensive phone or headset. A great test is to try listening to the phone through three different devices–the handset, the headset, and through the speakerphone. If the echo is absent during all but one of these options, you have uncovered the culprit.
In many instances, using a headset will eliminate echo as these are routed through a different type of device–one that is better able to weed out those annoying reverberations.
If the echo is present on all three listening devices, you may wish to try replacing your phone with a different one to see if the echo is still present. A crisp, clear conversation will prove that it was, in fact, the phone system that posed the problem.
Do your echo problems seem to be related to phone calls to certain foreign nations? If so, your problem may be related to the carrier that your provider is using for these International locations.
If even your local calls have suddenly become echo-laden, it could be due to a network problem with your provider’s carrier, but it could also be that they have switched carriers. For any of these carrier-related problems, it is best to contact your service provider directly.
Check your Hardware Echo Cancellation Module
Do you have a Hardware Echo Cancellation Module installed? In order to check, remove the telephony card from your switchbox. The cancellation module is purple and should be found near the end of the telephony card.
If you find it, remove the card from its slot, wait a couple of seconds, and reinstall it. If you do not have one, you may wish to see about purchasing one.
Call in the Big Guns
If your equipment checks out and the problem is not with your provider’s carrier, you may need to seek help from IT support. Restarting your system and changing certain settings can silence an annoying echo. This, however, involves calling in the pros–the big guns–to rectify the situation.
Yes, by following a few simple steps you may be able to rid your phone conversations of unwanted echoes. So stop listening to every conversation twice and fix the problem.
What tips can you offer someone who is experiencing an echo on their VoIP system?
Kimberley Laws is a regular contributor to HowDoYou.com and the author of two blogs, The Embiggens Project and Searching for Barry Weiss. A "Jill of all trades," she is a High School English Teacher and Certified Career Counselor with a background in makeup artistry, retail banking, and graphic design. She is also a scrapbooking, PEZ-collecting, car enthusiast who loves travelling and New York City.
Sep 25, 2013 1
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